Warranty
We make our jewelry with care, and offer a six month warranty on all of our jewelry against manufacturing defects.
The warranty includes:
- Free setting inspection and repair.
- Free lost accent stone replacement on stones .10 ct or smaller. After six months accent stones can be replaced for a fee.
We also offer:
- One free re-size on rings without stones up to ½ size up or down within one year of receipt. Beyond that re-sizing can be done for a fee.
- One free cleaning and/or re-finishing of your jewelry within the first six months.
The warranty does not include normal wear and tear, damage made by the customer, loss or theft. Any alterations or repairs made to the jewelry by someone other than Aide-mémoire Jewelry voids the warranty. The customer is responsible for all shipping charges.
Please contact us to set up one of these services. If your jewelry purchased from us requires repair and it is outside of the warranty period please contact us and we may be able to do the work for a fee.
Please note regular maintenance and periodic restoration work is to be expected on fine jewelry to maintain its integrity. This is especially true with rings since they are a very high wear item. Rings with prongs should be inspected regularly and taken in to a local repair shop to be inspected and re-tipped when necessary.
If you are interested in insuring your jewelry, we have more information on that here.